CANCELLATION & REFUND POLICY

This document contains the cancellation and refund terms for purchases made through the domain www.internic.com.tr by INTERNIC® - INNOIT BELGIUM (hereinafter referred to as “INTERNIC® - INNOIT BELGIUM”). Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) as well as other applicable laws regarding the sale and delivery of the purchased product.

The products purchased on internic.com.tr may or may not be canceled and refunded according to the type of service. The terms of cancellation and refund are outlined in the following sections.

For the purpose of this Refund Policy, the contract date refers to the purchase date of a product or service that has been processed by INTERNIC® - INNOIT BELGIUM under the relevant product or service contract.

Cancellation/Refund and Right of Withdrawal for Software Products:

According to the Consumer Protection Law and the Distance Contracts Regulation, Article 15 (ğ) (See: Official Gazette), consumers do not have the right to cancel, refund, or withdraw for contracts regarding goods or services that are delivered electronically and immediately executed. Therefore, Customers cannot exercise the right of cancellation or refund after purchasing software products. For a cancellation or refund to be considered, there must be an unavoidable defect in the software. The lack of certain features or inability to perform certain tasks by individuals lacking expertise does not constitute a defect. Customers are responsible for reviewing the software and requesting information before making a purchase. Customers agree and undertake this condition.

License Change for Software Products:

Software products are licensed to the domain name (website address) that the Customer provides at the time of purchase. The Customer may change the domain name associated with the license once, free of charge. After this change is made, no further changes to the domain name are allowed. Customers agree to this condition.

License Transfer for Software Products:

The Customer has the right to transfer their software license to another INTERNIC® - INNOIT BELGIUM customer. After the transfer is made, the new customer also retains the right to change the domain name associated with the license once.

Leased Software Products:

For software products rented on a monthly or longer-term basis, no license changes, transfers, or reassignments can be made. The Customer agrees and accepts these conditions.

Products and Services That Cannot Be Canceled or Refunded:

The following products and services cannot be canceled, exchanged, or refunded unless INTERNIC® - INNOIT BELGIUM is responsible for an error or issue:

•Domain names (registration and renewal)

•All third-party licenses

•SSL and security products

•Server services (subject to special refund conditions)

•E-commerce websites

•Web design services

•Support and design fees

•Additional disk space and traffic fees for hosting

For cancellation and refund requests, customers cannot request a refund for services or products provided as a gift within a campaign. Charges may apply for free services provided within the scope of a refund request.

Refund Process

Customers may receive their refunds through the original payment method or have their funds credited to a virtual card. Upon request, refunds can also be credited to their account as balance.