Refund Policy

At INTERNIC Bilişim Teknolojileri Limited Şirketi, customer satisfaction matters to us. Refund requests are evaluated according to the principles below. 1. Scope: For hosting and similar term-based services, a refund may be requested within 14 days of purchase if the service is defective. 2. Exceptions: Domain registrations, SSL certificates and licences activated instantly by third parties are by nature excluded from refunds. 3. Request Process: Submit your refund request via a support ticket from your customer panel or by writing to [email protected]. Requests are evaluated within 7 business days at the latest. 4. Reimbursement: Approved refunds are returned via the original payment method, subject to the payment institution's processes. 5. Abuse: No refunds are issued for services suspended or terminated due to violation of the service terms.